Orders are typically processed within 3 to 5 business days after you receive your order confirmation email, excluding weekends and holidays. You will receive a notification once your order has been shipped.

You can expect to receive your order within 10 days after receiving your shipping confirmation email, provided there are no stock shortages or shipping delays.

If you do not receive your order within this timeframe, please reach out to us at info@emagene.asia with your name and order number, and we will investigate the matter for you.

Once your order has been dispatched, we will send you an email with a tracking number to monitor its progress. Please note that it may take up to 24 hours for the tracking details to be updated.

If you have not received your order within 10 days after receiving your shipping confirmation email, please reach out to us at info@emagene.asiawith your name and order number, and we will investigate the issue for you.

Shipping charges for Your Orders will be calculated and displayed at checkout.

Shipping Method: DHL/USPS/FEDEX

Shipment Cost: RM10 West Malaysia & RM20 East Malaysia / RM120 GloballyEstimated Delivery Time: 3-7 business days

Deliveries are made via a third-party partner. They will contact you via the phone number you provided at checkout to notify you on the day of the package’s arrival.

Yes, we ship our supplements & devices internationally.

Emagene.life is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Emagene.life is not liable for any products damaged or lost during shipping. If you received your order damaged, kindly contact the shipment carrier to file a claim.Please save all packaging materials and damaged goods before filing a claim.