Privacy Policy
DATA PROTECTION NOTICE FOR CUSTOMERS
This Data Protection Notice (“Notice”) sets out the basis on which EMAGENE.LIFE (“we”, “us”, or “our”) may collect,
use, disclose, or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”).
This Notice applies to personal data in our possession or under our control, including personal data in the possession of organizations
which we have engaged to collect, use, disclose, or process personal data for our purposes.
PERSONAL DATA
1.As used in this Notice:
“Customer” means an individual who (a) has contacted us through any means to find out more about any goods
or services we provide,
or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and
“Personal Data” means data, whether true or not, about a Customer who can be identified: (a) from that data; or
(b) from that data and other information to which we have or are likely to have access.
2.Depending on the nature of your interaction with us, some examples of Personal Data which we may collect from you
include identification numbers such as NRIC, FIN, residential address, email address, telephone number, nationality, gender,
date of birth, marital status, employment information, financial information, health/wellness information, and order information.
3.Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).
COLLECTION, USE, AND DISCLOSURE OF PERSONAL DATA
We generally do not collect your Personal Data unless (a) it is provided to us voluntarily by you directly or
via a third party who has been duly authorized by you to disclose your Personal Data to us (your “authorized representative”)
after (i) you (or your authorized representative) have been notified of the purposes for which the data is collected, and (ii) you
(or your authorized representative) have provided written consent to the collection and usage of your Personal Data
for those purposes, or (b) collection and use of Personal Data without consent is permitted or required by the PDPA or other laws.
We shall seek your consent before collecting any additional Personal Data and before using your Personal Data
for a purpose which has not been notified to you (except where permitted or authorized by law).
(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
(b) verifying your identity;
(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
(d) managing your relationship with us;
(e) processing payment or credit transactions;
(f) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and
investigations conducted by any governmental and/or regulatory authority;
(g) any other purposes for which you have provided the information;
(h) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental
and/or regulatory authorities, whether in Malaysia or abroad, for the aforementioned purposes;
(i) any other incidental business purposes related to or in connection with the above;
(j) We may engage other companies and individuals to perform certain business-related functions on our behalf.
Examples may include providing technical assistance, order fulfillment, Customer service, and marketing assistance.
These other companies will have access to the Information only as necessary to perform their functions and
to the extent permitted by law.;
(k) providing you with information and/or updates on our products, services, upcoming promotions offered by us and/or
events organized by us and selected third parties which may be of interest to you from time to time; and
(l) for audit, risk management and security purposes.
We may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”),
advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID
) and similar technology (“Cookies”) in connection with your use of the Websites and Apps. Cookies may have unique identifiers,
and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages.
Cookies may transmit Personal Data about you and your use of the Service, such as your browser type, search preferences,
IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time
of your use. Cookies may be persistent or stored only during an individual session.
We may allow third parties to use Cookies on the Websites and Apps to collect the same type of Personal Data for the same purposes
EMAGENE.LIFE does for itself. Third parties may be able to associate the Personal Data they collect with other
Personal Data they have about you from other sources. We do not necessarily have access to or control over the Cookies they use.
If you do not wish for your Personal Data to be collected via Cookies on the Websites, you may deactivate cookies
by adjusting your internet browser settings to disable, block, or deactivate cookies, by deleting your browsing history and
clearing the cache from your internet browser. You may also limit our sharing of some of this Personal Data through your App
(Settings > Privacy > Ads) and mobile device settings.
We may disclose your Personal Data:
(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods
and services requested by you; or
(b) to third party service providers, agents, and other organizations we have engaged to perform any of the functions with reference
to the above mentioned purposes.
The purposes listed in the above clauses may continue to apply even in situations where your relationship with us
(for example, pursuant to your employment contract should you be hired) has been terminated or altered in any way, for a reasonable
period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).
WITHDRAWING YOUR CONSENT
The consent that you provide for the collection, use, and disclosure of your Personal Data will remain valid until such time
it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using, and/or disclosing your
Personal Data for any or all of the purposes listed above by submitting your request in writing or via email to our
Data Protection Officer at the contact details provided below.
Upon receipt of your written request to withdraw your consent, we may require reasonable time
(depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and
for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights
and liabilities to us. In general, we shall seek to process your request within fifteen (15) business days of receiving it.
Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request,
we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before
completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing
in the manner described above.
Please note that withdrawing consent does not affect our right to continue to collect, use, and disclose Personal Data where
such collection, use, and disclosure without consent is permitted or required under applicable laws.
ACCESS TO AND CORRECTION OF PERSONAL DATA
If you wish to make (a) an access request for access to a copy of the Personal Data which we hold about you or information about
the ways in which we use or disclose your Personal Data, or (b) a correction request to correct or update any of your
Personal Data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer
at the contact details provided below.
Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing
your request.
We will respond to your request as soon as reasonably possible. In general, our response will be within twenty (20) business days.
Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing
within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any
Personal Data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so
(except where we are not required to do so under the PDPA).
PROTECTION OF PERSONAL DATA
To safeguard your Personal Data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or
similar risks, we have introduced appropriate administrative, physical, and technical measures such as up-to-date
antivirus protection, encryption, use of privacy filters, and disclosing Personal Data both internally and to our authorized
third party service providers and agents only on a need-to-know basis.
You should be aware, however, that no method of transmission over the Internet or method of electronic storage is
completely secure.
While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and
enhancing our information security measures.
WITHDRAWING YOUR CONSENT
The consent that you provide for the collection, use, and disclosure of your Personal Data will remain valid until such time it is being
withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using, and/or disclosing your Personal Data
for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the
contact details provided below.
Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the
request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences
of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general,
we shall seek to process your request within fifteen (15) business days of receiving it.
Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request,
we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before
completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing
in the manner described above.
Please note that withdrawing consent does not affect our right to continue to collect, use, and disclose Personal Data
where such collection, use, and disclosure without consent is permitted or required under applicable laws.
ACCESS TO AND CORRECTION OF PERSONAL DATA
If you wish to make (a) an access request for access to a copy of the Personal Data which we hold about you or information
about the ways in which we use or disclose your Personal Data, or (b) a correction request to correct or update any of your
Personal Data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer
at the contact details provided below.
Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before
processing your request.
We will respond to your request as soon as reasonably possible. In general, our response will be within
twenty (20) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request,
we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request.
If we are unable to provide you with any Personal Data or to make a correction requested by you, we shall generally inform you
of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
PROTECTION OF PERSONAL DATA
To safeguard your Personal Data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or
similar risks, we have introduced appropriate administrative, physical, and technical measures such as
up-to-date antivirus protection, encryption, use of privacy filters, and disclosing Personal Data both internally and to our authorized
third party service providers and agents only on a need-to-know basis.
You should be aware, however, that no method of transmission over the Internet or method of electronic storage
is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly
reviewing and enhancing our information security measures.
ACCURACY OF PERSONAL DATA
We generally rely on Personal Data provided by you (or your authorized representative). In order to ensure that
your Personal Data is current, complete, and accurate, please update us if there are changes to your Personal Data by
informing our Data Protection Officer in writing or via email at the contact details provided below.
RETENTION OF PERSONAL DATA
We may retain your Personal Data for as long as it is necessary to fulfill the purpose for which it was collected, or as required
or permitted by applicable laws.
We will cease to retain your Personal Data, or remove the means by which the data can be associated with you, as soon as
it is reasonable to assume that such retention no longer serves the purpose for which the Personal Data was collected,
and is no longer necessary for legal or business purposes.
TRANSFERS OF PERSONAL DATA OUTSIDE OF MALAYSIA
We generally do not transfer your Personal Data to countries outside of Malaysia. However, if we do so,
we will obtain your consent for the transfer to be made and we will take steps to ensure that your Personal Data continues to receive
a standard of protection that is at least comparable to that provided under the PDPA.
EFFECT OF NOTICE AND CHANGES TO NOTICE
This Notice applies in conjunction with any other notices, contractual clauses, and consent clauses that apply in relation to the
collection, use, and disclosure of your Personal Data by us.
We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place
by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgment
and acceptance of such changes.